CAD file upload issues

Incident Report for JigSpace

Resolved

This incident has been resolved.

Posted Dec 22, 2021 - 03:12 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 22, 2021 - 03:11 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 21, 2021 - 23:58 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 21, 2021 - 23:56 UTC

Identified

We are having issues with following CAD file format uploads. We aim to have a resolution ASAP.
.FBX
.STEP
.SLDPRT
.SLDASM
.SLDZ

If you are having problems with the formats listed above we recommend you use .OBJ or .STL file formats for the time being.

Posted Dec 21, 2021 - 23:56 UTC

This incident affected: Servers & Databases (Pipeline Server).